Terms & Conditions

By using this website you are agreeing to be bound the following terms & conditions:
All pricing shown includes VAT at the prevailing rate. All specifications stated are approximate as quoted by our manufacturers. Images are for illustration purposes only and may not reflect the actual product supplied. Prices on this website may differ to those in store.

Glan Thomas Ltd is registered in England and Wales
Registered Address: Arosfa, Tremain, Cardigan SA43 1SL
VAT number 485 0778 11
Registered Company Number 7095214

Returns and Refund Policy

When you buy from Glan Thomas Ltd, we want you to be happy with your purchase. However, we know sometimes you may need to return products. This policy sets out when you can return products, and how to do so.

Returns Policy

If you change your mind about your purchase, please return the unused goods to us with the original receipt within 14 days and we will offer you an exchange or a credit note. This does not affect your usual consumer rights.
Where goods are not faulty but the customer wishes to return them, the goods can only be returned to the company if fully re-saleable, being unopened with any original manufacturers seals or shrink wrap in place.
Such returns will be subject to a restocking charge of 25% of the original purchase price. You will be under a duty to take reasonable care to see that returned goods are well packaged, so to avoid damage in transit. An appropriate method of return should be used. All goods are returned at your own cost.
When returning any petrol powered product all oil and petrol MUST be drained from the engine before you release the goods to a carrier. This is for the safety of the carrier firm.

Return charges

If you are returning a damaged or faulty product, we will refund the cost of your return once our engineers have examined the product. If your return is for any other reason, eg damage by use, neglect or incompetent use etc. you are responsible for the cost of the return.

If your product arrives damaged or is faulty

If any of our products arrive damaged or are faulty, please contact customer services on 01239 810621. Upon receipt of your goods please take care to examine them carefully before signing for the delivery as you are being asked by the courier to confirm not just receipt of the goods but that they have been received in good condition. If you suspect that there may be any damage to your consignment suffered during transit please write ‘DAMAGED IN TRANSIT’ clearly when asked to sign. Failure to do this may impact on any claim you make as to the state of the goods with regards to damage or breakages after the delivery has taken place. All goods should be checked thoroughly within 5 days of receipt and no claims for damage in transit will be accepted after this point.

Data Protection Statement

Glan Thomas Ltd collects information about individuals purely for its own business purposes and in accordance with relevant national legislation on data protection. We will not pass this information to any third party unless required to do so for law enforcement purposes, other than to those providing a service on our behalf in connection with our business.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the UK and any disputes will be decided only by the UK courts.


The information contained in this website is for general information purposes only. The information is provided by Glan Thomas Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Glan Thomas Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Glan Thomas Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Cancellation by us.

We reserve the right to cancel the contract between us if:

  • We have inadequate stock to deliver the merchandise you have ordered:
  • The product that you ordered is no longer obtainable due to manufacturers non supply:
  • We do not deliver to your area; or
  • One or more of the goods you ordered was listed at an incorrect price due to an error.

If we do cancel your contract we will notify you by e-mail and will re-credit your account any sum of money you have paid to us for the acquisition of the goods in question within 30 days of your order. We will not be obliged to offer any added recompense for disappointment.